Authorised Representatives are the only people who can undertake a visit using our power to Enter & View local health and social care services.
Enter and View Authorised Representatives can:
go into health and social care premises to see and hear for themselves how services are provided
collect the views of service users at the point of service delivery
collect the views from family and carers
observe the nature and quality of services
collect evidence based findings
develop recommendations which influence commissioning
Everybody listed below has completed all of the training and background checks necessary to become an Enter and View Authorised Representatives.
What is Enter & View
Part of the local Healthwatch programme is to carry out Enter and View visits.
Local Healthwatch representatives carry out these visits to health and social care services to find out how they are being run and make recommendations where there are areas for improvement.
The Health and Social Care Act allows local Healthwatch authorised representatives to observe service delivery and talk to service users, their families and carers on premises such as hospitals, residential homes, GP practices, dental surgeries, optometrists and pharmacies.
Enter and View visits can happen if people tell us there is a problem with a service equally, they can occur when services have a good reputation – so we can learn about and share examples of what they do well from the perspective of people who experience the service first hand.