General Information 2017-08-29T13:17:20+00:00

Our vision is for Portsmouth to be served by high quality health and care services where the public voice helps shape and improve provision in the city

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Frequently asked

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Healthwatch is the independent champion for health and social care in England.

Working locally in Portsmouth, we give children, young people and adults a powerful voice – making sure their views and experiences are heard by those who run, plan and watch over health and social care services in the city.

The work we do is influenced by our members, the general public and local organisations and we want to hear from you about your experiences with local services that you use. We are committed to putting local people and their views at the heart of health and social care services in Portsmouth.

Local Healthwatch helps people get the best out of their local health and social care services; whether it’s improving them today or helping to shape them for tomorrow.

Local Healthwatch is all about local voices being able to influence the delivery and design of local services that they use. Through a committed staff team and a brilliant dedicated group of volunteers, we:

  • Provide people with information, advice and support about local health and social care services.
  • Gather views and experiences of local people on the way services are delivered and provided.
  • Influence local services based on the evidence that we gather and through our position on the Health and Wellbeing Board in the city.
  • Work with other Healthwatch organisations to build a national picture of people’s views on health and social care services.
  • Offer support and guidance to those people that wish to make a complaint about NHS care.

Healthwatch Portsmouth is made up of local people who want to get involved in improving services. Anyone can join and help influence the work of Healthwatch in the city.

Our most recent annual report is a great way to find out more about the work we do.

Copies of all our reports can be found in our information centre

Local Healthwatch have 8 statutory functions to undertake – these are:

  • Promoting and supporting the involvement of local people in the commissioning, the provision and scrutiny of local care services.
  • Enabling local people to monitor the standard of provision of local care services and whether and how local care services could and ought to be improved.
  • Obtaining the views of local people regarding their needs for, and experiences of, local care services and importantly to make these views known.
  • Making reports and recommendations about how local care services could or ought to be improved. These should be directed to commissioners and providers of care services, and people responsible for managing or scrutinising local care services and shared with Healthwatch England.
  • Providing advice and information about access to local care services so choices can be made about local care services.
  • Formulating views on the standard of provision and whether and how the local care services could and ought to be improved; and sharing these views with Healthwatch England.
  • Making recommendations to Healthwatch England to advise the Care Quality Commission to conduct special reviews or investigations (or, where the circumstances justify doing so, making such recommendations direct to the CQC); and to make recommendations to Healthwatch England to publish reports about particular issues.
  • Providing Healthwatch England with the intelligence and insight it needs to enable it to perform effectively. In additional to our statutory functions, we also provide an independent NHS Complaints Advocacy service for local residents which provides increased awareness of issues with services and an additional route to affect change.

Based locally at St Georges Square in the heart of Portsmouth, within the family of Learning Links (Southern) Ltd, Healthwatch Portsmouth:

  • Uses a range of communication channels (face-to-face, email, social media, paper surveys, telephone, focus groups) to reach out, listen to and understand users of Portsmouth’s health and social care services;
  • Works closely with the voluntary, public and private sectors to enable them to provide accessible, high quality care based on patient/user feedback, evaluation, participation and research;
  • Employs a partnership approach with key stakeholders and volunteers to applaud, challenge, question and review in the pursuit of best practice in health and social care, informed by the public’s opinion;
  • Contributes the local voice to the deliberations and strategy of the Health and Wellbeing Board and commissioning bodies;

Healthwatch Portsmouth is independent of all health and care commissioners (who pay for services to be provided) and all service providers. Although we are part of the Care Quality Commission (CQC) and funded by Portsmouth City Council through a grant that comes from central Government, we are overseen by an independent board of volunteers and prioritise our own work programme to make recommendations based on the feedback from local people.

Healthwatch Portsmouth is part of the national network of over 150 Local Healthwatch organisations.

There is a national body called Healthwatch England that works to bring these local groups together and build up a national picture of what local people think about the services they receive. Healthwatch England provide guidance and top tips as to how best to gain local feedback and in turn share this with commissioners and providers of health and care services. However, Local Healthwatch still have the independent to determine their own priorities and work plans based on the local situation in the area they are operating in.

More information about Healthwatch England can be found on their website at: www.healthwatch.co.uk/about-us

As the independent consumer champion of health and social care services in Portsmouth, we look into services and hear from the people who use them.

Our Priorities for 2016/17 were:

HW Portsmouth priorities 2016/17 agreed at Board 23 02 16

Healthwatch Portsmouth Service Planning 17-18 HEADLINE SUMMARY

HW Priorities 2017/18

We would like to thank everyone who took the time to complete our survey helping us to decide what we will concentrate on over the next 12 months.  The results were as follow:

  • The quality of hospital dicharges – 43.48%
  • Access to mental health services – 43.48%
  • Experience of people living in care homes – 33.33%
  • Differing methods of accessing GP services – 33.33%
  • Quality of domicilary care provided in the community – 30.43%
  • Young peoples’ experiences of health and wellbeing – 28.99%
  • The involvement of carers in someone’s support/treatment – 21.74%
  • Other (please specify) – 20.29%
  • Impact on housing on health and wellbeing – 17.39%
  • Barriers to cancer screening services – 13.04%
  • Experiences of healthcare by people with a learning disability or autism – 7.25%

The four most popular themes will feed into our work plan which was presented and agreed at the Healthwatch Portsmouth Board at our public meeting on Tuesday 27th June.

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