Help and Care is the new provider of Healthwatch Portsmouth

Portsmouth City Council today (3 May 2019) announced that Help & Care will be the new provider of Healthwatch Portsmouth and of the Independent Complaints Advocacy Service relating to NHS health care, with immediate effect. This follows the liquidation of Learning Links who were the previous hosting organisation of Healthwatch in the city.

Healthwatch is the independent consumer champion for all health and social care services. It helps people who use health and social care services to influence how those services are delivered. Healthwatch listens to feedback about
services and shares it with GPs, hospitals, healthcare organisations, local authorities and others to help make a real difference.

Help & Care is the provider of Healthwatch in seven other areas in the South […]

May 3rd, 2019|

Important announcement from Healthwatch Portsmouth

Update from Portsmouth City Council 29 March 2019

Regrettably Healthwatch Portsmouth is currently unavailable following the liquidation of hosting organisation Learning Links (Southern). Portsmouth City Council is looking at continued provision of Healthwatch as a priority.

If clients of the Independent Health Advocacy Complaints Service provided by Healthwatch have any questions, including around data protection, they can contact Portsmouth City Council Helpdesk on 023 9282 2251 or email

March 29th, 2019|

Report of third walkthrough at Queen Alexandra Hospital ugent care department

The report of our third walkthrough of the Queen Alexandra Hospital urgent care department has been published and is now available on our publications page.  The walk through was conducted as part of our enter and view activities to gain an idea of a typical patient experience. The report contains the impressions of Healthwatch Portsmouth volunteers on how the department was coping with general urgent care admissions as well as recommendations for improvements.

March 28th, 2019|

Gunwharf Quays shops to mark world autism week with autism friendly shopping

Portsmouth’s Gun Wharf Quays shopping centre is to mark world autism week 1 – 7 April 2019 with autism friendly  ‘autism hours’  everyday.

On Monday 1 April to Friday 5 April at 4 – 5pm, Saturday 5 April 9-10am and Sunday 6 April 2019 10-11am shops in the centre will be dimming their lights and turning off music to make the shops friendlier for autistic people.

Further information on the Gunwharf Quays website

March 28th, 2019|

Help shape Healthwatch Portsmouth priorities for 2019/2020

Help us decide our priorities for the year 2019-2020!

Healthwatch Portsmouth is an independent consumer champion, set up to listen to the voice of the local community in Portsmouth. We work with a wide range of organisations and individuals in health and social care services to make improvements to services and ensure that voice of patients and service users is included in discussions.

So that our workplan reflects the priorities of our members we would like to inbviute you to suggest where we tunr our attention.

Suggested priorities so far include

  • Care home quality – in relation to the city council’s redevelopment of sites
March 26th, 2019|

CQC publishes profile of older people’s services in Portsmouth

The Care Quality Commission has published a profile of older people’s services in Portsmouth. The profile is based on data held by the CQC at the end of September 2018 and compares Portsmouth’s position against the England averages and a group of 15 comparators; towns found to be most similar to Portsmouth in terms of demographics.

See the full profile – CQC older peoples pathway Portsmouth 2019

• Just under half of Portsmouth care and nursing homes are rated good – significantly below the England and comparators averages
• Satisfaction with adult social care is slightly below the England average and that of the comparators
• Portsmouth people are shown as only having extended access partial provision, the data was compiled in March […]

March 26th, 2019|
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